24/7 Customer Support
Find out more about customer support and why it's hard to find an website hosting provider which can offer top-class support.
Being able to get in touch with your cloud hosting provider any time you have any questions or experience any issues is important and how fast they'll respond and react is usually essential, in particular when your website is business-oriented, as more downtime can often mean losing prospective customers. The support options are a way to distinguish actual suppliers from resellers. The second typically respond just to emails or support tickets and you may have to wait for a whole day or longer in order to receive an answer. When the issue requires several responses, you may end up losing a few days to get a simple problem resolved. When you use a legitimate and reliable web hosting provider, you'll be able to connect with the support at any moment and receive a timely response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all of our Linux cloud hosting
. Even if you are not our client yet and you have questions, we will help you promptly and provide you with the necessary information, to give you a choice to make the best decision when you acquire a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have a couple of phone numbers all over the world, so that you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for several days to receive assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you buy a semi-dedicated server
account from our company since we have telephone and live chat support for pre-sales, billing and general questions. Our representatives will help you pick the right package or give you information about our servers, so as to verify whether the system requirements for your sites are met. If you are a current client, you also have the option to contact us through electronic mail or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that whenever you use these two methods of contact, you'll receive a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other companies, even large ones, you are able to compare the response time due to the fact that it often takes an entire day for them to handle a support ticket.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have prompt support in general, let alone if you operate an entire server, so each dedicated server
that we supply comes with 24/7 support with 1-hour answer time guarantee whatever the situation. This service is cost-free for all issues with your server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual response time for either of these rarely exceeds thirty minutes since we have admins available round the clock. In case you want general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you can take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package from the billing Control Panel.