If you have purchased a web hosting package and you’ve got certain queries associated with a concrete feature/function, or if you’ve faced a certain challenge and you need support, you should be able to touch base with the respective help desk team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, due to the fact that the most effective way to deal with a problem most often is to submit a ticket. This mode of communication makes the responses sent by both parties easy to follow and enables the technical support staff members to escalate the case if, for instance, an admin has to step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you have to have at least two different accounts to get in touch with the customer support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts could often be a bore, not to mention the fact that it requires lots of time for the vast majority of hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting
from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you’re browsing your files or customizing different settings. The ticketing system is being strictly monitored 24-7 by our customer care team and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive help. In contrast with certain companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and request information in regard to any technical or billing issue. Additionally, you can read a collection of informational articles, which will help you deal with the most common issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything in one single location, which is why we have integrated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with each single semi-dedicated server
plan. This will allow you to manage the communication with our support team along with your account, which implies that you won’t need to remember one more log-on name for another admin interface. You’ll be able to open a new ticket or to track down the status of an old one with no more than several clicks whilst you’re browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using a smart search option or take a look at relevant knowledgebase articles, which include solutions to commonly encountered problems. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum response time being just 60 minutes, so there will always be somebody to help you.