A live chat is one of the channels of communication provided by some website hosting companies as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a call with an agent. Furthermore, if the issue that you experience needs some time to be investigated and resolved, you are able to do something different at the same time instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service absolutely free as long as you have web accessibility even when your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, our company provides live chat support too. You are able to contact us every day, including holidays and weekends, and we can give you more information about the Linux cloud hosting that we offer if you are not among our customers yet, or about basic and billing questions when you already have an account. Though for entirely tech issues you will have to open a ticket to our tech support, since such matters will require more time to be taken care of, you may still contact us through our live chat for some tech info. For instance, we will help you set up an email address in your email client or troubleshoot numerous issues, saving you lots of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is accessible to all of our future and present customers. In case you're searching for a new website hosting account, you can chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting so as to pick the right package for your websites. In case you already own an account with us, we will support you in a very timely manner with general, billing and first-level techissues. Although in some cases you will need to open a support ticket since there're troubles that can't be resolved through a live chat, we will help you with numerous common jobs, such as installing an e-mail account in an e-mail client or forwarding one domain to another one. As a result, you'll get timely assistance and you'll save a long time.