One-Hour Response Guarantee
Understand much more about the 1-hour response time guarantee and in what ways you, as the customer, may benefit from it.
If you’ve ever got any enquiries related to your hosting package or you experience a problem with your sites, you will have to get in touch with the hosting provider’s tech support team. It may not matter how quickly they will respond if you have a general enquiry, but a problem such as a bungled web application update, for example, may lead to your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be inoperational. If you offer services or goods online, any downtime will influence your site in a negative way and you may lose current or prospective customers. A lot of hosting providers, chiefly resellers, reply to support tickets and emails within 24 hours, but in the digital sphere this is much too long, as visitors will hardly ever go back to a site that’s not functioning properly over a lengthy stretch of time.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting
include a 1-hour response time guarantee, which suggests that irrespective of what inquiry or issue you may have, we’ll always be there to lend a helping hand. As it is, it rarely takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client support staff members will be at your disposal 24-7, even on weekends and public holidays, which goes to say that you’ll obtain prompt help anytime you need it. We realize just how valuable time can be, so by the time we reply to your trouble ticket or e-mail, we will have looked into the matter and, if we haven’t worked out a solution, we will give you more info on what you have to do on your end – if the case necessitates this. With our support services, you can rest assured that there will be somebody to lend you a helping hand straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff reps will be at your disposal all the time and they will reply to any trouble ticket that you post through our web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed regardless of whether you have a general question relating to your semi-dedicated server
or you chance upon a certain challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 365 days a year to cope with any billing, general or technical issue. If you contact us about anything that’s within our power, we’ll sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem continues. If there’s something that you need to do on your end, we’ll give you the needed info – what possible solutions to try, what steps to take, etc.