In case you have ever had a cloud hosting account before or you have dealt with any other type of online service, you're probably well aware from personal experience that for a lot of things it is better to speak with a live person on the phone instead of exchange tickets or e-mail messages. In order to find out more about a particular service before you decide to order it or if something small has to be done, for example, it will be far easier and quicker to get it done live. If you're given the option to speak with representatives by phone, it's also very likely that you are working with an actual website hosting supplier, not just a reseller. The level of support that you can get on the phone varies between different companies - from very general issues to expert tech support. Typically most providers supply pre-sales assistance and first level phone support, while more complex tech matters are managed via electronic mail or tickets.
Phone Support in Cloud Hosting
In case you decide to buy one of our Linux cloud hosting
, you'll be able to speak with our customer support crew via phone for 14 hrs per day. We can help you choose the ideal package for your web sites because we realize that it's better to discuss these issues with a live person. If you already have an account, we will help you with any sales/billing questions and general issues, even with some tech troubles which do not need a lot of time or escalation to an administrator because it is more appropriate to open a support ticket for time-consuming problems so as to have all the correspondence in one place. We now have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
If you want additional information for the Linux semi-dedicated hosting
that we supply, you are able to call any of the three support lines we have around the globe - in the U.S.A., the UK and Australia. In this way, you can check in advance whether our solutions are suitable for your websites. In case you're already our client and you own a semi-dedicated account, you can contact us over the phone for 14 hours daily about any billing or basic issues. For entirely tech troubles you will have to use our ticketing system in order to contact our technical support since someissues simply require longer time to be resolved, but we will help you on the phone with many minor technical issues as well, saving you time and efforts.