Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each assistance request you send to us will be responded to within maximum 1 hour. If your trouble ticket or e–mail needs additional assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you order the Administration Services package, any of the services included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Topflight Customer Care Service

  • We’ll be available to you 24/7 to answer any questions that you may have about our Web Site Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated server. In case you also require help handling server management procedures, you can take a glimpse at our Administration Services package, which includes backup hard drive storage space, OS updates every week, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Site Control Panel was preinstalled for every Linux dedicated hosting server. Among its features is a very useful integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most how–to articles have video versions that show all the tasks that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Web Site Control Panel section.