Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Guarantee

  • Our team of professionals will try their best to respond to your assistance demands in approximately 1 hour. If, however, the situation you have encountered requires help from the Administrators’ =Dept,= we will address the ticket to the person on shift and will submit a comment to let you know.

  • Top quality support service
  • Expert Client Assistance Service

  • We offer you 24 hours a day client assistance through a ultra–fast ticket system included in your Control Panel. You’re able to e–mail us whenever you want about any of the software applications that come pre–configured on your virtual server, such as the selected Linux OS, the server admin panel and our in–house created Web Site Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Site Control Panel that is included free with your VPS offers you a built–in article base. There’s a group of descriptive how–to content articles and a number of step–by–step video classes that display all the essential site administration tasks. You can gain access to them by simply clicking the Help or Video control keys in the upper right part of each Control Panel section.